.png)
保固單
感謝您的信任
Fimma Stone 的品質控制標準很高，產品種類繁多，符合市場趨勢和需求。從表面的紋理和反射可以看出飾面之間的差異。緞面飾面完全是啞光，而絲綢飾面觸感更柔滑，並帶有微弱的光澤。 Riverwashed 飾面具有浮雕紋理，觸感更加粗糙。最後，拋光飾面因其高度的光澤和完美的線性反射而脫穎而出，它準確地複製了最精緻的天然石材和獨特大理石的飾面，為其所用的設計提供了深度、真實感和精緻度。
我們重視客戶，認為他們是我們最寶貴的資產，因此，我們認為售後服務對於提供最佳客戶體驗非常重要。透過所有這些飾面，我們為客戶提供在環保條件下生產的高品質產品，並使用可提升 Fimma Stone 檯面可靠性和聲望的製造技術。我們透過電子郵件為他們提供個人化的服務管道，以便他們可以告訴我們他們的需求和建議，幫助我們履行持續改進的承諾。
我們的品質管理和卓越的生產流程所提供的安全性使我們能夠在本保固所述條件下保證 Fimma Stone 表面的品質。
10 年有限保固的除外情況
1. Damages caused by abuse or inadequate use of the counter tops which include but are not limited to those caused by improper use or accidents, exposure of the counter top to abnormal physical conditions (strong impacts, for example), chemical agents (such as bleach or chlorine in the case of the Polished finish, and hydrofluoric acid, among others), corrosion, structural movements or natural disasters.
2. Countertops which have been moved from the original site of installation. The behavior and appearance of unions or seams, adhesives, putties and/or other accessory materials.
3. Damaged caused by household appliances that have been installed, used or maintained improperly.
4. Imperfections that have been caused by natural wear due to daily use such as stains, scratches, water stains and burns. Using a cutting board to cut, trivets for hot containers with a rubber base to move hot objects directly from a heat source to the counter top is highly recommended.
5. Herma Stone are produced with natural materials. As a result, variations in colour, shine, tone and product design are inherent and unique characteristics of the surfaces and not covered by the Limited 25-Year Warranty for 10 years for countertops sold.
6: Opinions based on personal preferences in the sense of a customer deciding whether or not they like the colour, general appearance or other aesthetic opinions after the product is manufactured or installed.
7. Supplementary repairs including but not limited to modifications that affect the electrical wiring, flooring, tiling or wall surfaces, splash protectors, furniture or cabinets, transport expenses and modifications to plumbing needed to repair the counter tops made with Herma Sintered Stone.
8. The use of Sintered Stone for commercial applications including but not limited to installation in shops, offices and other commercial establishments.
9. Countertops with a surface finish that was applied at the factory which have been altered in any way.
10. Defects that were visible at the time of production or installation of the countertops.
11. The costs of transport, production, assembly and/or dismantling to repair or re-install a countertop.
12. Additional repairs or modifications required for re-installation (plumbing, electricity, construction work, etc.).
13. Repairs made without prior verification by us.
14. Particularly for the Polished finish, any stains caused by direct contact with bleach, chlorine or other chemical agents with a pH above
11 or scratches due to use of rough sponges or steel wool to clean the counter top or any other improper use of abrasive products against the cleaning steps specified in the Maintenance Page